Two examples in the office where new technology doesn't quite work as intended.
Network printers seem like a great idea to me. You get a fast, good quality printer that may have additional features like double-sided printing. But people are used to having a printer on their desk, and perceive this to be better than having a network printer. So they either keep hold of their printer or obtain one. This throws the cost-benefit that was made for the change to networked printers. The company either has to stock the ink cartridges for the personal printers in stores, or the employee obtains them via expenses. Also, the company either has to continue providing support for the personal printers, or individuals spend their own time fiddling around.
On a similar note, the move to networks that can be controlled, backed-up etc. Again people perceive it is still better to keep some documents on their own hard drive. This is especially the case after there has been a network outage. Of course the problem is that the hard drives are not backed up. Also, copies start t be held and keeping track of version changes becomes impossible.
In both cases, failure to change behaviour means the technology change does not achieve what it was supposed to.
Friday, May 12, 2006
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