RAF Valley helicopter technical issues 'delayed ship rescue'

BBC Website 22 May 2013

The Marine Accident Investigation Branch (MAIB) issued a number of recommendations after the MV Carrier ran aground off Llanddulas, Conwy in April 2012.  The Antigua and Barbuda-registered vessel had been carrying stone when it ran aground at night, close to the main A55 coast road.

Technical problems with all four rescue helicopters at RAF Valley on Anglesey delayed the rescue of a stricken ship's crew, an accident report has said.  It was 'extremely unusual' for all RAF Valley helicopters to be unservicable.

Two lifeboats, a Royal Navy helicopter from Prestwick, South Ayrshire and an RAF helicopter from Leconfield in North Yorkshire were involved in the rescue in heavy seas.

The report found the ship's master's unfamiliarity with UK maritime weather forecast terminology led to a delay in his departure from the Raynes quarry jetty in Llanddulas.

This in turn meant wind speeds had risen dramatically while the ship was moored at the jetty.
When it tried to move away from the jetty it was caught and carried onto the nearby shore.
The accident report concluded:

• RAF staff reported it was extremely unusual for all four of the RAF Valley helicopters to be unserviceable with such substantial technical faults.
• The MV Carrier's master, one of seven Polish nationals on board, was not sure of the meaning of some of the words used in UK maritime weather forecasts.
• Jetty staff allowed the ship to continue loading despite the bad weather conditions.
• None of the staff at the jetty had significant maritime experience.
• "It is concerning that there may be other harbours like Raynes Jetty around the UK coast whose operators consider themselves outside the normal scope of port operations".

The MAIB said the rescue was delayed primarily because of the technical problems with all four helicopters at RAF Valley, while snowstorms stopped a helicopter from RAF Leconfield launching immediately.
The report added the Leconfield crew was "obliged to make an extremely hazardous flight in very poor conditions across the width of the country".

It said the performance of all the helicopter crews was "extremely commendable".

"However, the risks they faced during the rescue were exacerbated by the lack of more locally-available search and rescue (SAR) helicopters," it said.

"It was extremely fortunate the situation on board Carrier remained stable for long enough to enable all the crew to be rescued without injury."

The Maritime and Coastguard Agency has also been asked to work with the Met Office to ensure the terminology used in weather broadcasts are "clearly understood by mariners and other users of the service".
Shore-based staff also needed a "good understanding of maritime weather forecasting" the report added.

Size of the matter – offshore ergonomics prepares for an overhaul

Offshore Technology by Heidi Vella 22 April 2013

A new study measuring the size of offshore oil and gas workers' bodies is currently underway, with the aim of improving ergonomic safety on rigs. It is the first study of its kind for more than twenty years.

Industry data reveals the offshore oil and gas work force is on average 19% heavier than it was in the 1980s.
To accurately quantify the current body size of offshore workers, the Robert Gordon University in Aberdeen is conducting a two-year study using 3D scanners to measure the size of the workforce.

The study has provoked an interest in the health and fitness of the workforce, which is known to be an ageing group, as well as concern about the safety implications of a heavier, and therefore presumably larger, workforce operating in a space originally designed for smaller people.

"We want to make the industry aware of the size of the actual people working there. We need to not expect the size that would have suited them [workers] three decades ago to suit them now," project leader at RGU, Dr Arthur Stewart, says.

The team will divide people into weight categories and map their size and variability with up to six concise scans.

"Shoulder width and chest depth are two critical dimensions we are going to be measuring, which might critically affect the ability of two people to pass each other in a narrow corridor," says Dr Stewart.
The data, which will be owned by Oil & Gas UK, will be made freely available to the industry.

Oil & Gas UK and Dr Stewart's team believe designing rigs with current, and not old, data will lead to rigs with better ergonomic safety. But what aspects of offshore safety are most affected by a larger workforce?

"What I see as the biggest impact is on helicopter transportation," says industry ergonomics advisor, Tim Southam, from PTP-Global Ltd.

Helicopters that transport workers to and from rigs, sometimes for an hour and a half at a time, can be dangerous. Last year there were two helicopter ditches in the North Sea involving Super Pumas, with four helicopter ditches in four years.

Not only do larger people take up more room and make for a particularly uncomfortable ride - as many industry insiders have testified to, including Southam - but if a helicopter ditches, workers need to be able to squeeze through small spaces to quickly exit the vehicle.

Health and Safety Policy Manager at Oil & Gas UK, Bob Lauder, says that the industry has already made adjustments to life boat capacity and payloads on helicopters have been adjusted in accordance with a Big Person study that Oil & Gas UK carried out a few years ago, which showed them the body size of the industry workforce is increasing. Also, in 2005, the Civil Aviation Authority increased the weight allocation for each helicopter passenger by 20lbs, from 14 stone to 15 stone 6lb.

Southam also warns that decades' old rig designs servicing people that are now on average bigger can affect special factors, such as crawling under pipes, the size of beds, living space and shower cubicles.
Dr Stewart agrees, he says: "If you can imagine an emergency situation, body size, when you're trying to move quickly and urgently, can become potentially critical, particularly if you are trying to escape through a narrow window for example."

However, not all concur. John Taylor from offshore workers' union Unite says: "The size of your body mass doesn't make a blind bit of difference getting out of a corridor, it doesn't make any difference in the accommodation. The only problem would be if a person became that overweight he couldn't escape out of a window in a helicopter."

Dr Stewart and Lauder stress that the study, which is funded by Oil & Gas UK and major offshore companies, isn't focussing on the weight or health of offshore workers, although weight will be recorded.
However, they both concede that health relates to body size; therefore it is almost impossible to talk about one without considering the other.

Transocean has recognised this problem and are addressing it by offering healthy eating and fitness assistance to workers with a waist of more than 37 inches, which both Lauder and Taylor support.

However, unlike Norway, where 120kg is the largest an offshore worker is allowed to weigh, in the UK there is no automatic cut off figure that prevents people working offshore, though anyone with a BMI of more than 40 is required to satisfy a number of additional conditions before they are passed as fit to work offshore.

 

 

Wrexham call centre staff fly to New Zealand to cover night shifts

BBC Website 2 May 2013

Call centre staff from Wrexham are taking turns to live in New Zealand to cover night shifts back home in the UK.

With New Zealand 12 hours ahead, Moneypenny staff normally based in Wrexham are still working day shifts but provide late-night cover when colleagues in Wales clock off.

Before opening the office in Auckland, bosses asked staff if they wanted to work nights or relocate temporarily.

A trial group of four staff are due to return after flying out last November

The staff have been working four days on and four days off so they can take in the sights while living abroad, a pattern which is set to continue in four to six month stints when the next group take over.

Moneypenny provides a phone answering service, handling over 8m calls a year for 6,000 clients from sole traders to multinationals.And bosses said more UK customers had wanted calls handling through the night.

 

Staff in Wrexham cover the working day before colleagues in Auckland take over

The company is putting up the first group of workers in a rented house.

It is envisaged British employees will spend over four months in New Zealand although the changeover could be altered to suit them.

Rachel Clacher, who set up the company with brother Ed Reeves, had the idea to base staff overseas while on a sabbatical in Australia.

Until opening the office last October she says they had "resisted" expanding the service to deal with out-of-hours calls having seen research about detrimental effects on people working nights, affecting health and attitude, which could also impact on customers.
 
The issue was compounded when only a handful of the company's 280 staff said they wanted to work nights.
But more than 40 said they were interested in mixing work between home and abroad.

Now, when the Wrexham-based workers leave the office, at the "flick of a switch" at 20:00 GMT their colleagues in Auckland take over until 08:00 GMT and UK customers continue to receive the same service through the night.

Ms Clacher said: "We had looked at hiring staff to work overnight but we weren't confident service levels could be maintained so would have never taken that risk.

"By working on the other side of the world we're now able to offer a truly 24 hour first-rate service, with bright, chirpy and wide-awake people."

Uncovering the unknown

The Chemical Engineer, March 2013 by Richard Gowland

The European Process Safety Centre (EPSC) has been looking at events such as BP Texas City, Buncefield and Fukushima in or to determine whether they were so unusual that they "somehow escaped the risk management process of the responsible operators."  They concluded that there is a problem because scenarios are often considered to be impossible or very unlikely when assessing risk, yet after the event we find that there was information available that could have shown the accident was credible.

The work carried out has identified four categories of events as follows:
* Known knowns
* Known unknowns
* Unknown knowns
* Unknown unknowns

We know we have processes that can be effective at capturing the first two of these, including Process Hazard Reviews (PHR) and Hazard and Operability (HAZOP), but unless we can also address the unknown knowns/unknowns we will continue to experience accidents like the ones mentioned at the start.

The paper concludes that actually there are very few unknown unknowns and hence we need to work harder and be more creative when identifying hazards and assessing risks.  As a minimum we need to:

* make sure we address steady state situations comprehensively with a range of 'what if' analysis;
* cover non-steady state situations (particularly start-up and shutdown) with the same rigour, whether that involves using HAZOP or a complementary approach;
* consider worst case scenarios at a very early stage of our analysis.

"There is also much to be gained from critical task analysis and human error analysis in predicting atypical events and managing them better.  They should exploit the 'known knowns,' 'known unknowns,' and 'unknown knowns;' and use a creative approach to imagine the 'unknown unknowns,' which can be studied with 'bow-tie' analysis and perhaps, controversially, a 'reverse HAZOP' where we start with the worst-case consequence and work out what can initiate or fail for the full impact to be realised."

Sat-nav mix up leaves pupils in Towyn not Tywyn

BBC Website 19 April 2013

A sat-nav mix up left a coach load of school pupils almost 80 miles from home after a trip to Paris.

The children from Tywyn, on the west coast of Wales in Gwynedd, ended up a couple of hours away at Towyn, on the north Wales coast near Rhyl.

The coach firm said the driver inputted the wrong place in his sat-nav.

Ysgol Uwchradd Tywyn head teacher Helen Lewis said the mistake was common, with deliveries sometimes wrongly sent to Towyn.

The 37 children, aged 11 to 14, had spent three nights in the French capital and were heading home overnight.

 

Louise Hughes Parent and governor

Pupils woke up after the 13-hour journey and phoned parents to say they were in the wrong town.

Ms Lewis said: "The driver, when he was told Tywyn, had made the incorrect assumption it was Towyn.
"It is something that happens a lot here although it is the first time we had a group of pupils end up in the wrong place.

"We have had deliveries wrongly sent to Towyn.

"The children were tired because it was a long journey anyway so the extra couple of hours wouldn't have made a difference. They'd had a brilliant time."

It is thought the mistake happened after the coach had changed drivers at Shrewsbury.
Some parents were said to be angry about the incident but others were less concerned.

Gwynedd councillor Louise Hughes, a school governor whose daughter was on the trip, said: "I wouldn't want anyone to lose their job over this - that would be an over-reaction.

"The main thing is they all got back safely.

"Delivery drivers make the same mistake and people ring saying 'we can't find you, we're in Towyn'. It happens all the time."

10 Very Costly Typos

Mental Floss by Jennifer Wood on 8 April 2013

1. NASA’S MISSING HYPHEN

The damage: $80 million
A single dash led to absolute failure for NASA in 1962 in the case of Mariner 1, America’s first interplanetary probe. The mission was simple: get up close and personal with close neighbor Venus. But a single missing hyphen in the coding used to set trajectory and speed caused the craft to explode just minutes after takeoff.

2. THE CASE OF THE ANTIQUE ALE  

The damage: $502,996
A missing ‘P’ cost one sloppy (and we’d have to surmise ill-informed) eBay seller more than half-a-mill on the 150-year-old beer he was auctioning. Few collectors knew a bottle of Allsopp’s Arctic Ale was up for bid, because it was listed as a bottle of Allsop’s Arctic Ale. One eagle-eyed bidder came across the rare booze, purchased it for $304, then immediately re-sold it for $503,300.

3. THE BIBLE PROMOTES PROMISCUITY

The damage: $4590 (and eternal damnation)
In 1631, London’s Baker Book House rewrote the 10 Commandments when a missing word in the seventh directive declared, “Thou shalt commit adultery.” Parliament declared that all erroneous copies of the Good Book—which came to be known as “The Wicked Bible”—be destroyed and fined the London publisher 3000 pounds.

4. PASTA GETS RACIST

The damage: $20,000
An unfortunate blunder in The Pasta Bible, published by Penguin Australia in 2010, recommended seasoning of tagliatelle with sardines and prosciutto with “salt and freshly ground black people.” Though no recall was made of the books already in circulation, the printer quickly destroyed all 7000 remaining copies in its inventory.

5. JUAN PABLO DAVILA BUYS HIGH, SELLS LOW

The damage: $175 million
Online trading was still in its relative infancy in 1994, a fact Juan Pablo Davila will never forget. It all started when the former copper trader—who was employed by Chile’s government-owned company Codelco—mistakenly bought stock he was trying to sell. After realizing the error, he went on a bit of a trading rampage—buying and selling enough stock that, by day’s end, he had cost the company/country $175 million. Davila was, of course, fired. And Codelco ended up filing suit against Merrill Lynch, alleging that the brokerage allowed Davila to make unauthorized trades. Merrill coughed up $25 million to settle the dispute—but not before a new word entered the popular lexicon: davilar, a verb used to indicate a screw-up of epic magnitude.

6. MIZUHO SECURITIES SELLS LOW—LIKE, REALLY LOW

The damage: $340 million
In December 2005, Japan’s Mizuho Securities introduced a new member to its portfolio of offerings, a recruitment company called J-Com Co., nicely priced at 610,000 yen per share. Less than a year later, one of the company’s traders made more than a simple boo-boo when he sold 610,000 shares at one yen apiece. No amount of pleading to the Tokyo Stock Exchange could reverse the error.

7. CAR DEALERSHIP PULLS A MICHAEL SCOTT

The damage: $50 million (or $250,000 in Walmart dollars)
In 2007, a New Mexico car dealership mailed out 50,000 scratch tickets, one of which would reveal a $1000 cash prize. But Atlanta-based Force Events Direct Marketing Company mistakenly upped the ante when they printed said scratch tickets, making every one of them a grand-prize winner, for a grand payout of $50 million. Unable to honor the debt, the dealership instead offered a $5 Walmart gift certificate for every winning ticket.

8. NYC DEPARTMENT OF EDUCATION’S LESSON IN BOOKKEEPING

The damage: $1.4 million
In 2006, New York City comptroller William Thompson admitted that a typo—an extra letter, to be precise—caused its accounting software to misinterpret a document, leading the city’s Department of Education to double its transportation spending (shelling out $2.8 million instead of $1.4 million).

9. NYC MTA’S LESSON IN PROOFREADING

The damage: $500,000
New York City’s Transportation Authority had to recall 160,000 maps and posters that announced the recent hike for the minimum amount put on pay-per-ride cards from $4.50 to $5.00. The problem? A typographical error that listed the “new” price as $4.50.

10. AN EXOTIC VACATION BECOMES X-RATED

The damage: $10 million (plus $230 per month)
Banner Travel Services, California-based travel agency decided, to market its services in the phone book ... only to find that the final printing advertised its specialization in exotic destinations as a forte in “erotic” destinations. The typo certainly piqued the interest of some new customers, just not the kind of clientele the company was hoping to attract. The printer offered to waive its $230 monthly listing fee, but Banner sued for $10 million anyway.

Read the full text here: http://mentalfloss.com/article/49935/10-very-costly-typos#ixzz2PropqGjk
--brought to you by mental_floss!

John E Karlin "Father of Human Factors Engineering" dies

Core77 design 11 February 2013

You may not know his name, but you know his work. John E. Karlin, who passed away in late January, essentially invented the touch-tone keypad. We take that ubiquitous input device for granted—it's on everything from cell phones to alarm systems to microwave ovens—but there was a time when that interface didn't exist, and no one knew what the "correct" design for quickly inputting numbers ought to be.

An industrial psychologist, Karlin was working for Bell Labs (AT&T's R&D department) in the 1940s when he convinced them to start a dedicated human factors department. By 1951 he himself was the director of Human Factors Engineering. In the late 1950s they sought a faster alternative to rotary dialing, and Karlin and his group developed the configuration we know so well today.

Forming the department and working on the keypad wasn't the only thing Karlin did, of course. The Times, who refer to Karlin as "widely considered the father of human-factors engineering in American industry," relates an amusing story of an earlier project--one that demonstrates his keen understanding of human behavior:

An early experiment involved the telephone cord. In the postwar years, the copper used inside the cords remained scarce. Telephone company executives wondered whether the standard cord, then about three feet long, might be shortened. Mr. Karlin's staff stole into colleagues' offices every three days and covertly shortened their phone cords, an inch at time. No one noticed, they found, until the cords had lost an entire foot. From then on, phones came with shorter cords.

Super Bowl blackout was caused by electrical relay

San Francisco Chronicle 8 February 2013 by Kevin McGill

The power failure cut lights to about half of the stadium, halting play and interrupting the nation's most-watched sporting event for 34 minutes.

The company that supplied electricity to the Super Bowl says the blackout that halted the big game was caused by a device it installed specially to prevent a power failure.

But the utility stopped short of taking all the blame and said Friday that it was looking into whether the electrical relay at fault had a design flaw or a manufacturing defect.

The relay had been installed as part of a project begun in 2011 to upgrade the electrical system serving the Superdome in anticipation of the championship game. The equipment was supposed to guard against problems in the cable that links the power grid with lines that go into the stadium.

"The purpose of it was to provide a newer, more advanced type of protection for the Superdome," Dennis Dawsey, an executive with Entergy Corp., told members of the City Council. Entergy is the parent company of Entergy New Orleans, the city's main electric utility.

"If higher settings had been applied, the equipment would not have disconnected the power," said Michael J.S. Edmonds, vice president of strategic solutions for S&C.

In a follow-up statement, Entergy said that tests conducted by S&C and Entergy on the two relays at the Superdome showed that one worked as expected, the other did not.

Shabab Mehraeen, an assistant professor of electrical engineering at Louisiana State University, said relays are common electrical fixtures in businesses and massive facilities such as the Superdome.

"They are designed to keep a problem they sense from becoming something bigger, like a fire or catastrophic event," he said.

"It's not unusual for them to have problems," Mehraeen said. "They can be unpredictable, despite national testing standards recommended by manufacturers."

It was reported that that the power being drawn at the time of the failure was only two-thirds of capacity.

Man allegedly follows GPS directions to wrong house; shot dead

CNET 29 January 2013 by Chris Matyszczyk

Friends say a man in his early 20s was picking up one more of their group to go skating, when his GPS took him to the wrong house and the home-owner allegedly shot him dead, later saying he feared a home invasion.

 According to Yeson Jimenez, 15, one of the passengers, Diaz pulled into a driveway; then 69-year-old Phillip Sailors peered out of a window of the house.


He allegedly came out, went back inside, then emerged again, firing a gun into the air.
Jimenez says Sailors said nothing to them but "Shut up!"

Jimenez insists they tried to drive away and that as they did, Sailors fired his .22 gun and shot Diaz fatally in the head.

Sailors' lawyer, Michael Puglise, told the Journal-Constitution: "He is very distraught over the loss of life from the defense of his home. This incident happened late in the evening hours when he was home with his wife and he assumed it was a home invasion and he maintains his innocence."

That Daily Shower Can Be a Killer (low risk but frequent activity)

The New York Times 28 January 2013 by Jared Diamond

The other morning, I escaped unscathed from a dangerous situation. No, an armed robber didn’t break into my house, nor did I find myself face to face with a mountain lion during my bird walk. What I survived was my daily shower.

You see, falls are a common cause of death in older people like me. (I’m 75.) Among my wife’s and my circle of close friends over the age of 70, one became crippled for life, one broke a shoulder and one broke a leg in falls on the sidewalk. One fell down the stairs, and another may not survive a recent fall.

“Really!” you may object. “What’s my risk of falling in the shower? One in a thousand?” My answer: Perhaps, but that’s not nearly good enough. 

Life expectancy for a healthy American man of my age is about 90. (That’s not to be confused with American male life expectancy at birth, only about 78.) If I’m to achieve my statistical quota of 15 more years of life, that means about 15 times 365, or 5,475, more showers. But if I were so careless that my risk of slipping in the shower each time were as high as 1 in 1,000, I’d die or become crippled about five times before reaching my life expectancy. I have to reduce my risk of shower accidents to much, much less than 1 in 5,475.

This calculation illustrates the biggest single lesson that I’ve learned from 50 years of field work on the island of New Guinea: the importance of being attentive to hazards that carry a low risk each time but are encountered frequently.

I first became aware of the New Guineans’ attitude toward risk on a trip into a forest when I proposed pitching our tents under a tall and beautiful tree. To my surprise, my New Guinea friends absolutely refused. They explained that the tree was dead and might fall on us.

Yes, I had to agree, it was indeed dead. But I objected that it was so solid that it would be standing for many years. The New Guineans were unswayed, opting instead to sleep in the open without a tent.

I thought that their fears were greatly exaggerated, verging on paranoia. In the following years, though, I came to realize that every night that I camped in a New Guinea forest, I heard a tree falling. And when I did a frequency/risk calculation, I understood their point of view.

Consider: If you’re a New Guinean living in the forest, and if you adopt the bad habit of sleeping under dead trees whose odds of falling on you that particular night are only 1 in 1,000, you’ll be dead within a few years. In fact, my wife was nearly killed by a falling tree last year, and I’ve survived numerous nearly fatal situations in New Guinea.

I now think of New Guineans’ hypervigilant attitude toward repeated low risks as “constructive paranoia”: a seeming paranoia that actually makes good sense. Now that I’ve adopted that attitude, it exasperates many of my American and European friends. But three of them who practice constructive paranoia themselves — a pilot of small planes, a river-raft guide and a London bobby who patrols the streets unarmed — learned the attitude, as I did, by witnessing the deaths of careless people.

Traditional New Guineans have to think clearly about dangers because they have no doctors, police officers or 911 dispatchers to bail them out. In contrast, Americans’ thinking about dangers is confused. We obsess about the wrong things, and we fail to watch for real dangers.

Studies have compared Americans’ perceived ranking of dangers with the rankings of real dangers, measured either by actual accident figures or by estimated numbers of averted accidents. It turns out that we exaggerate the risks of events that are beyond our control, that cause many deaths at once or that kill in spectacular ways — crazy gunmen, terrorists, plane crashes, nuclear radiation, genetically modified crops. At the same time, we underestimate the risks of events that we can control (“That would never happen to me — I’m careful”) and of events that kill just one person in a mundane way.

Having learned both from those studies and from my New Guinea friends, I’ve become as constructively paranoid about showers, stepladders, staircases and wet or uneven sidewalks as my New Guinea friends are about dead trees. As I drive, I remain alert to my own possible mistakes (especially at night), and to what incautious other drivers might do.

My hypervigilance doesn’t paralyze me or limit my life: I don’t skip my daily shower, I keep driving, and I keep going back to New Guinea. I enjoy all those dangerous things. But I try to think constantly like a New Guinean, and to keep the risks of accidents far below 1 in 1,000 each time.

Jared Diamond, a professor of geography at the University of California, Los Angeles, is the author of the new book “The World Until Yesterday: What Can We Learn From Traditional Societies?"

The New York Times 28 January 2013 by Jared Diamond

Ergonomics in the workplace

SSI Schafer 23 January 2013 by Dr Max Winkler

Article is actually titled "Why ergonomics makes a difference in warehouse logistics." The interesting part to me is the underlying process described.

There are 3 principles of ergonomics@work!® that are combined here to improve the quality:

1. removing physical loads from the employee and thus reducing errors caused by fatigue
2. simple and clearly structured processes to reduce the number of possible errors right from the start
3. intelligent workplaces that recognize mistakes before the process is completed

 Good ergonomics is self-explanatory and simple. Ergonomics is certainly more than just going easy on joints and muscles. It is also about logic, easy to follow work steps and stress-free processes. In relation to a distribution centre, this means for example optimizing search and orientation tasks. Either there is just one removal position (which means there’s no need for orientation), as in a pick-to-tote workstation, or the error-prone study of picking lists is replaced by light pointers and pick-by-light displays. On top of that, a good workplace is also intelligent. It “knows” which step is possible next or which processes are not permitted at that particular moment. For instance, an order cannot be completed if the article is dropped into the wrong chute.

Few Savings From Digital Health Records

The New York Times 10 January 2013 by Reed Abelson and Julie Creswsell


The conversion to electronic health records has failed so far to produce the hoped-for savings in health care costs and has had mixed results, at best, in improving efficiency and patient care, according to a new analysis by the influential RAND Corporation.

Optimistic predictions by RAND in 2005 helped drive explosive growth in the electronic records industry and encouraged the federal government to give billions of dollars in financial incentives to hospitals and doctors that put the systems in place. 

“We’ve not achieved the productivity and quality benefits that are unquestionably there for the taking,” said Dr. Arthur L. Kellermann, one of the authors of a reassessment by RAND that was published in this month’s edition of Health Affairs, an academic journal.

RAND’s 2005 report was paid for by a group of companies, including General Electric and Cerner Corporation, that have profited by developing and selling electronic records systems to hospitals and physician practices. Cerner’s revenue has nearly tripled since the report was released, to a projected $3 billion in 2013, from $1 billion in 2005.

The report predicted that widespread use of electronic records could save the United States health care system at least $81 billion a year, a figure RAND now says was overstated. The study was widely praised within the technology industry and helped persuade Congress and the Obama administration to authorize billions of dollars in federal stimulus money in 2009 to help hospitals and doctors pay for the installation of electronic records systems.

“RAND got a lot of attention and a lot of buzz with the original analysis,” said Dr. Kellermann, who was not involved in the 2005 study. “The industry quickly embraced it.”

But evidence of significant savings is scant, and there is increasing concern that electronic records have actually added to costs by making it easier to bill more for some services.

Health care spending has risen $800 billion since the first report was issued, according to federal figures. The reasons are many, from the aging of the baby boomer population, to the cost of medical advances, to higher usage of medical services over all.

Officials at RAND said their new analysis did not try to put a dollar figure on how much electronic record-keeping had helped or hurt efforts to reduce costs. But the firm’s acknowledgment that its earlier analysis was overly optimistic adds to a chorus of concern about the cost of the new systems and the haste with which they have been adopted.

The recent analysis was sharply critical of the commercial systems now in place, many of which are hard to use and do not allow doctors and patients to share medical information across systems. “We could be getting much more if we could take the time to do a little more planning and to set more standards,” said Marc Probst, chief information officer for Intermountain Healthcare, a large health system in Salt Lake City that developed its own electronic records system and is cited by RAND as an example of how the technology can help improve care and reduce costs.

The RAND researchers pointed to a number of other reasons the expected savings had not materialized. The rate of adoption has been slow, they said, and electronic records do not address the fact that doctors and hospitals reap the benefits of high volumes of care.

Many experts say the available systems seem to be aimed more at increasing billing by providers than at improving care or saving money. Federal regulators are investigating whether electronic records make it easier for hospitals and doctors to bill for services they did not provide and whether Medicare and other federal agencies are adequately monitoring the use of electronic records.

Technology “is only a tool,” said Dr. David Blumenthal, who helped oversee the federal push for the adoption of electronic records under President Obama and is now president of the Commonwealth Fund, a nonprofit health group. “Like any tool, it can be used well or poorly.” While there is strong evidence that electronic records can contribute to better care and more efficiency, Dr. Blumenthal said, the systems in place do not always work in ways that help achieve those benefits.

You Can't Achieve Six Sigma Without Ergonomics

ergoweb 10 January 2013 by Jeanie Croasman and Rachel Michael

“Incorporating ergonomics into Lean/Six Sigma creates a win-win situation for both production and safety,” says Ben Zavitz, an Ergonomist for Boeing's Manufacturing Research and Development in Auburn, Washington. “Employees experience less discomfort and fatigue which results in improved productivity and quality.  However, in the beginning stages, people may be hesitant to address ergonomic issues, as they believe ergonomics may slow the process down or cost too much money. [But] focusing on practical simple solutions early on can help gain acceptance and approval of the need and benefits of ergonomics in a Lean/Six Sigma System,” Zavitz says.

“Ergonomics parallels Lean/Six Sigma -- both have their origins in Industrial Engineering. One is concerned with manufacturing efficiency and the other with human efficiency,” says Zavitz who has first hand insight from his work at Boeing and through his presentations on the subject at conferences in the U.S. and Canada. “We should strive to make the employee’s job as easy as possible,” Zavitz says, “and get away from trying to define what is an acceptable or unacceptable magnitude and/or duration for a given ergonomic risk factor.  By addressing employee ergonomic concerns during Lean/Six Sigma activities, Boeing has been able to show a significant improvement in safety, productivity and quality.”

When a company implements a Six Sigma program, they want a systematic approach to address and correct quality issues. Often, poor quality or slow production can be linked to poor ergonomics. With a knowledge base in ergonomics, the team can successfully address the problem, and ultimately produce a better product that satisfies customers, but without adding more to anyone’s already-full plate.

In its strive for near-perfection, Six Sigma involves five components  -- Defining the goals, Measuring the process/problem, Analyzing the cause, Improving the process, Controlling the future process (note -- this is the DMAIC approach; a DMADV approach -- define, measure, analyze, design and verify, also exists). Mike Wynn, Vice President of Humantech, offers this case study where Six Sigma and ergonomics worked together to solve an office worker discomfort problem:

In 1999, a U.S. Federal agency discovered growing challenges related to ergonomics with their office-based population that was ultimately affecting their customers’ expectations. The agency's Occupational Safety and Health Manager submitted a proposal to conduct an ergonomics assessment of headquarter operations.

Define: The following goals were identified:

• Respond in a timely manner to individual discomfort issues.
• Provide rapid improvement to individuals as their workstations are assessed.
• Define furniture and equipment needs for the next budget cycle.

Measure: The results of the detailed discomfort survey found that 15% of the population reported significant discomfort.  This data was further analyzed to identify the body parts that were most commonly cited for significant discomfort: 

• Lower back (8.2% of the population)
• Neck (6.7%)
• Right shoulder (6.0%)

Analyze: A survey method was used to identify workstation conditions contributing to discomfort. Scores showed that 14% of the population were a high priority. Within this high priority group, inadequate keyboard supports and poor seating were identified as root causes.

Improve: The solution to poor seating involved procuring and providing seating that meets current guidelines for computer workstations. The solution to inadequate keyboard support was more complicated due to the variety of furniture systems.  After thorough investigation, two classes of workstations were derived with an appropriate improvement for each. The majority of high priority individuals were provided with new keyboard trays, while a number of individuals had their work surfaces retrofitted to provide adequate space and height adjustability.

Control: The agency used the information derived from the survey to establish workstation typicals for installation upon site relocation.  These workstation typicals address important elements including workstation layout, keyboard support, seating and lighting.

Kempsey flood defence failure due to waterlogged sensor

BBC Website 14 December 2012

A faulty sensor caused the failure of £1.5m flood defences, leading to 15 homes flooding in a Worcestershire village, a report has found. 

Two pumps designed to start automatically during flooding failed to activate in Kempsey in the early hours of 25 November.

The sensor had become waterlogged during heavy rainfall, the Environment Agency-commissioned report found.

Officially unveiled in July, the flood defence pumps are part of a project that included earth embankments and a series of sluice gates.
They were tested successfully during floods in the summer.

The agency said now it knew what the problem was, it would be working to fix it. 'Dry' future

The pumps, which are working, will be operated manually by EA staff throughout the winter when flooding is possible.

"We will ensure the faults are rectified as soon as possible so the pumping station operates automatically as it is designed to," the EA said.

Anthony Perry, West Midlands flood risk manager for the agency, said: "We are very sorry that the pumping station did not operate as intended in Kempsey, especially as it had operated successfully twice this year.
"Our thoughts go out to the residents affected.

"We will continue to be in Kempsey to switch on the pumps at times of flood until the faults are fixed, and will work with the local community to regain their trust in this scheme."

Press guidelines for reporting science stories post Leveson

The Guardian 29 November 2012 by Fiona Fox

The following guidelines, drawn up in consultation with scientists, science reporters, editors and subeditors, are intended for use by newsrooms to ensure that the reporting of science and health stories is balanced and accurate. They are not intended as a prescriptive checklist and of course shorter articles or NIBs ["news in brief" items] will not be able to cover every point. Above and beyond specific guidelines, familiarity with the technicalities and common pitfalls in science and health reporting is invaluable and every newsroom should aim to employ specialist science and health correspondents. Wherever possible, the advice and skills of these specialists should be sought and respected on major, relevant stories; the guidelines below will be especially useful for editors and general reporters who are less familiar with how science works.

• State the source of the story – eg interview, conference, journal article, a survey from a charity or trade body, etc – ideally with enough information for readers to look it up or a web link.
• Specify the size and nature of the study – eg who/what were the subjects, how long did it last, what was tested or was it an observation? If space, mention the major limitations.
• When reporting a link between two things, indicate whether or not there is evidence that one causes the other.
• Give a sense of the stage of the research – eg cells in a laboratory or trials in humans – and a realistic time frame for any new treatment or technology.
• On health risks, include the absolute risk whenever it is available in the press release or the research paper - ie if "cupcakes double cancer risk" state the outright risk of that cancer, with and without cupcakes.
• Especially on a story with public health implications, try to frame a new finding in the context of other evidence – eg does it reinforce or conflict with previous studies? If it attracts serious scientific concerns, they should not be ignored.
• If space, quote both the researchers themselves and external sources with appropriate expertise. Be wary of scientists and press releases over-claiming for studies.
• Distinguish between findings and interpretation or extrapolation; don't suggest health advice if none has been offered.
• Remember patients: don't call something a "cure" that is not a cure.
• Headlines should not mislead the reader about a story's contents and quotation marks should not be used to dress up overstatement.

Multiple learnings following Sandy

It seems a lot of things failed as a result of super-storm Sandy.  Here are a few examples.

New York Times 31 October 2012 

 *  "Power systems failures throughout the Northeast have been the main culprits in the shutdown of more than 20 percent of the cell tower sites in 10 states, causing millions of lost calls on Wednesday". "Slow progress was made in restoring some services."

* Emergency calls (911) were interrupted by the storm.  Although the service was re-established fairly quickly it involved calls being routed to different centres and in some cases the centres did not know where the call was coming from.

Wall Street Journal 31 October 2012

* People have returned to using pay phones for the first time in many years because mobile phone services were unavailable

Infoworld 5 November 2012

*  Many data centres were left without power

* The demand for mobile generators was greater than supply so that many of the centres could not establish back-up power

Prorepublica 1 November 2012

* NYU hospital's backup system undone by key part being located in flooded basement
* Langone Medical Center had spent several million dollars protecting its backup power system from flooding
* Had removed a fuel tank and a set of emergency generators at street level and switched to an “extremely modern, extremely reliable” system of rooftop generators
* One vulnerability remained, and it proved to be the system’s Achilles Heel. A portion of the hospital’s power distribution circuits, which direct the generated electricity out into various areas of the hospital, were located in the hospital’s basement.


One observer has made the following comment "Cell networks are the first to become overloaded, first to fail, and the hardest to restore."

Workplace safety: A cultural change

Financial News and Daily Record by Karen Brune Mathis 28 March 2012

Organizational consultant Hal Resnick contends that workplace safety is a culture and creating it can require major organizational change.

The root causes of major accidents — and most others — lies in the lack of a fundamental safety culture.  In virtually every one the post-disaster analysis revealed a set of underlying conditions that made these disasters both predictable and avoidable.

Resnick says that “Management’s excuse is that excessive attention to safety will hamper productivity and break the bank.  The reality is that creating a safety culture drives the same values and actions that also create increased productivity; enhanced product quality and reliability; increased innovation; continuous improvement; enhanced employee engagement; and an improved bottom line." 

“It’s both the right thing to do and it makes good business sense."

According to Resnick, a safety culture has three dimensions: organizational or structural, group norms, and individual responsibility and accountability.

Structural attributes of a safety culture

• Are roles and responsibilities clearly defined and followed?

• Are employees empowered to act to address safety concerns, or are they expected to follow the chain of command?

• Does the organization recognize and reward employees who raise issues, or is the general response to shoot the messenger?

• Are work processes and procedures clearly defined and followed?

• Is attention to safety everywhere or confined to an employee’s own work area?

• Does the company expect everyone to do work safely or is the message that the organization can’t afford the time to do everything “by the book”?

• Are safety reports reviewed with action and follow-up or do they generate a defensive response?

 

Group norms and values

• Are employees at all levels across the organization encouraged to speak up to raise concerns without fear of retaliation or reproach?

• Are audits welcomed or seen as an intrusion?

• Is safety perceived as a real commitment or an act of compliance?

• Does peer pressure encourage individuals to speak up or keep their mouth shut?

• Are safety and production intertwined or is safety seen as a cost that interferes with production?

• Are accidents seen as preventable or to some extent unavoidable?

• Are employees encouraged to have a questioning attitude?

• Do employees believe they are treated with trust and respect?

 

Individual responsibility and accountability

• Do employees at all levels accept personal responsibility and accountability for safety or is it seen primarily as the job of the safety department?

• Are potential safety issues identified and addressed before an incident happens?

• Does senior management lead safety by personal example?

• Do all employees have the authority to stop work or is that authority reserved only for management?

Google shares suspended after accidental email wipes $22bn off value

The Guardian by Charles Arthur 18 October 2012

Search engine's unfinished financial release inadvertently sent, revealing quarterly results well below Wall Street expectations

It was the printer's error that wiped about $20bn from the value of the world's biggest search engine. Shares in Google were suspended after an accidental email to the US stock market authorities revealed that the company's latest quarterly results were far below Wall Street's demanding expectations.

The inadvertent – and clearly unfinished – financial release began with the words "PENDING LARRY QUOTE" – referring to the company's chief executive, Larry Page, whose job, normally, would be to put the best gloss on the financial figures. But he was likely to be offering different sentiments after the stock tumbled 9% before trading was halted. After trading resumed the shares recovered slightly to close down 8%.

Five Changing Trends in Managing Workplace Ergonomics

Occupational Health and Safety by Walt Rostykus 1 October 2012

Traditionally, safety professionals have driven ergonomic improvements in an effort to reduce injuries, but all along they have been the wrong people to do this.

Occupational ergonomics continues to emerge as one of the priority workplace issues addressed by employers today. This is driven primarily by the need to reduce musculoskeletal disorders (MSDs). In our recent benchmarking study, we found that participants attributed between 24 and 75 percent of injuries to poor ergonomic conditions. This rate has remained relatively consistent over the past several studies. Most companies attribute the high incidence of MSDs to:

• Reduction of other types of injuries. As a result of programs focused on reducing and eliminating mechanical, electrical, and chemical hazards, MSDs are emerging as a priority issue.
• Increased work demand on individual employees. This is typically attributed to workforce downsizing, production rate changes, cost constraints, and "doing more with less."
• Aging workforce. Some companies attribute their MSDs to the capabilities, conditioning, and condition of both older and younger workers.

The five trends are as follows

1. Getting Proactive - using quantitative tools to measure exposure to MSD risk factors and then focus their efforts on changing the job conditions to reduce the level of exposure—before an injury occurs.
2. Integrating the Process - managing ergonomics as a process that is aligned with, or integrated into, existing improvement processes (e.g. Lean Manufacturing, Six Sigma, Continuous Improvement, and Safety Management Systems). This engages people across an organization, ensures that the processes are sustainable as time, leaders, and business needs change, integrates the processes into the business and ensures that they are not dependent upon a few people, and provides a logical system for determining and driving improvement.
3. Engaging Others and Shifting Ownership -Successful organizations expand ownership, involvement, and accountability for ergonomics to people outside the EHS staff.4. Moving Upstream - Consistently addressing ergonomics in the design phase of new processes, equipment, layouts, and products is a common practice of advanced organizations. About 5 percent of all organizations are at this level. The greatest value of good upstream design is the reduced cost of making changes. The cost of changing equipment and layout once it is in place is more than 1,000 times the cost of making the change in the design phase.
5. Addressing the Office - The biggest trend in managing office ergonomics has been the movement toward employee-driven assessments and workplace changes. By providing online training and self-assessments, employers are enabling and empowering individuals to take the first steps in adjusting their workstations to fit them.

In addition to these common trends, we’ve identified two common challenges with managing ergonomics that companies at all levels of program maturity have experienced.
1. Funding for training and engineering solutions
2. Failure to use or meet established ergonomic design standards.

Wrong medical procedure a result of 'human error'

Irish Times by Fiona Gartland 19 September 2012

A CONSULTANT paediatrician who incorrectly recorded a procedure to be carried out on a 2½-year-old girl – who was later given the wrong operation – told a Medical Council fitness-to-practise committee yesterday the mistake was “human error”.

Prof Martin Corbally, who was a paediatric surgeon at Our Lady’s Children’s Hospital in Crumlin when the incident happened in 2010, said he was “probably quite tired” when he filled out the letter in question and accepted he made a mistake. But he said he had correctly recorded the procedure on the admissions card as “tongue tie upper frenulum” and administration had not completed the hospital booking system correctly because they omitted the words “upper frenulum”. “That is where the error really lay,” he said.

“I would see 80 to 100 patients a week between my three clinics and I was not really remembering their names,” he said. He also said he had “no way of knowing” the procedure that should have been carried out on Baby X when she attended for surgery weeks after he had seen her in outpatients.

If the procedure had been transcribed properly by administration he would have remembered, he said. He also said on the morning of the surgery he had been very busy and had three patients in intensive care.
He denied his instruction to his junior “to release the tongue tie” amounted to poor professional performance. There had been a series of errors in the case, he said.

“To err is human,” he said. “Everybody can make a mistake.” Prof Corbally said after the incident, procedures at the hospital had been improved. He also said he was “deeply concerned” about risk in surgery and had taken a course in risk management after the case involving the patient who had the wrong kidney removed. He had also carried out a study about parental involvement in medical staff meetings ahead of surgery on children.

In earlier evidence, an expert witness for the Medical Council, UK consultant paediatric surgeon Hugh Grant, from John Radcliffe Hospital, Oxford, said he believed the transcript error made by Prof Corbally amounted to poor professional performance and “started the chain of events” that led to the incident.
Under cross-examination from Eileen Barrington SC, for Prof Corbally, who queried whether a transcript error could be poor professional performance, Mr Grant said if you call a lump on the arm a lump on the leg you are applying your knowledge incorrectly which amounted to poor professional performance.

A Strategy for Human Factors/Ergonomics as a Discipline and Profession

ergoweb 19 September 2012. 

Peter Budnick refers to a paper from the Institute of Ergonomics and Human Factors (IEHF).  "In essence, the topic boils down to a few key questions, at least in my mind:

• is there such thing as an ergonomics discipline or profession?
• if so, what and who does it encompass?"

It is suggested their are four main reasons why Human Factors/Ergonomics (HFE) is under-utilized:

1. many potential beneficiaries are not aware of the value HFE can bring;
2. sometimes when there is a demand for HFE, there isn't enough "high-quality HFE," or that the available HFE resources are too limited in scope to be recognized as applicable;
3. the HFE field is small in comparison to established design disciplines such as engineering and psychology, and though HFE principles may be applied within these disciplines, there may be no explicit reference to the HFE discipline.
4. "... the very strength of HFE, its multi-disciplinary base, is also a potential weakness; a diversity of topics, views and practices exist within the HFE community, resulting in unclear communication to the external world."

 Key characteristics of HFE are identified as

1. HFE takes a systems approach.
2. HFE is design driven.
3. HFE focuses on two related outcomes: performance and well-being.

The value of HFE for stakeholders

The committee recognizes that the demand for HFE is directly related to the perceived value of HFE among stakeholders of system design. They identify those stakeholders as (interested readers are directed to the full paper, cited below, for additional details):

• System actors (employees in work-systems, and end-users for products and services) who can benefit from HFE through:
  • Improved physical, psychological and social well-being
  • Higher motivation, growth and job satisfaction 
  • Improved performance 
  • Better experience
  • Shorter time of familiarization
  • Better fitting of products/services to individual characteristics/needs
  • Fewer mistakes
  • Greater efficiency

• System experts (any of a variety of professionals that can be involved in a design effort) who can benefit from HFE through:
  • Better users’ acceptance of designed systems
  • Better performance
  • Better fit with (legal) standards 
  • Improved development process 
• System decision makers (e.g., managers, purchasers) who can benefit from HFE through:
  • Better productivity
  • Better quality and reliability of production processes and produced goods and services
  • Lower operating costs due to lower levels of health problems, motivational deficits, accidents, absenteeism, and related productivity loss
  • More innovation by increased employee creativity 
  • Better reputation for hiring and retention of talented employees
  • Better decision-making
  • Better market performance 
  • Greater profitability
  • Less re-design
• System influencers who can benefit from HFE through:
  • Social wealth
  • Economic wealth

Can’t Sleep? It Could Be Your iPad

CBC Phily by Denise Mann 31 August 2012

New research shows that all of those nighttime hours spent with your tablet can wreak havoc on your sleep.
The bright light emitted from these tablets can suppress melatonin. That’s a hormone that helps control sleep and wake cycles, called circadian rhythms. 

“If they are bright and they are big and are close to your eyes, they have more potential to disrupt your melatonin than the TV, which is usually farther way,” says researcher Mariana Figueroa. She is an associate professor at Rensselaer Polytechnic Institute in Troy, N.Y.
iPhones and other small gadgets may not affect circadian rhythms. “Smaller devices emit less light,” she says. But even if these devices aren’t zapping the body’s melatonin supply, they may still be disrupting sleep by delaying your bedtime, she says.

Possible solutions include:

* Invest in a filter
* Dim the lights
* Hold the tablet further from your face
* Don't use late in the evening

Human Error Leaves Zookeeper, Tiger Dead in Germany Read more: http://www.care2.com/causes/human-error-leaves-zookeeper-tiger-dead.html#ixzz29fnsBvZ4

http://www.care2.com/causes/human-error-leaves-zookeeper-tiger-dead.html 25 August 2012

After someone apparently did not close a security gate properly, a tiger named Altai was able to escape from its enclosure in the Cologne Zoo in western Germany,

The tiger wandered to an adjacent storage building where he attacked and killed a 43-year-old zookeeper.

The director of a zoo, Theo Pagel, shot the tiger from the roof a nearby building with a rifle, killing the animal.
The tiger was killed before he could enter public areas and armed officers and a helicopter were at the scene. Visitors at the zoo were evacuated and the zoo closed briefly. A special “Summer Night” event, at which people can visit the zoo after-hours, has been cancelled.

Too Many Screens: Why Drones Are So Hard To Fly, So Easy To Crash

AOL Defense 7 August 2012 by Sydney J Freedberg Jr

The US military depends on drones. But amidst the justifiable excitement over the rise of the robots, it's easy to overlook that today's unmanned systems are not truly autonomous but rather require a lot of human guidance by remote control -- and bad design often makes the human's job needlessly awkward, to the point of causing crashes. Fixing that is the next big challenge for the unmanned industry.

"Too many screens with too much information, folks" -- that's the bottom line, said Col. John Dougherty, a Predator operations commander with the North Dakota National Guard, speaking at a workshop on the first day of 2012 conference of the Association for Unmanned Unmanned Vehicle Systems International (AUVSI) here in Vegas. "I am tired of all these black panels all over the place," Dougherty went on, urging designers to "de-clutter for sanity." But instead, he lamented, "they keep strapping the stuff on," adding more and more sub-systems each with its own unique and user-unfriendly display.

"Human factors was not integrated into the original design of the Predator," Dougherty said. "They were never given the time," because what was originally a technology demonstration project proved so valuable it was rushed into widespread use. As a result, he said, the percentage of major mishaps caused by "human factors" is, ironically, higher for Predators than for manned aircraft.

It's even harder to design a control system for troops operating unmanned systems in the field, instead of from a relatively pristine command center. Something as simple as having to look down at a handheld display can distract a foot soldier from the threats around him, and the light from the screen can give away his position at night, said Army Staff Sergeant Stanley Sweet, an unmanned ground vehicle trainer at Fort Benning and veteran of two tours in Iraq.

Often, Sweet went on, when engineers develop control systems, "they want to use a touchscreen, which looks neat -- [but] the sand, the dirt, the mud, how is it going to affect the screen?" he asked. "How is it going to hold up? My experience is they don't." Controls meant for foot troops have to be physically rugged and conceptually uncomplicated, more like game controllers than like militarized iPads. Infantrymen have no time to navigate complex menus while wondering, "Oh, by the way am I going to get shot at," said Sweet. "If the technology is slow, it will not be used."

......

 More autonomy isn't always the solution, however. When operators do have to take more direct control of unmanned systems, they are badly hampered simply by not being in the vehicle. "In a prior life I was in the airplane, I was there, so a whole bunch of information was being fed to me simply because I was in it," like whether the aircraft was accelerating or not, said Col. Dougherty, a former F-16 pilot. When the operator is in a command post on the ground, however, his screens may tell him the vehicle is moving ahead or swiveling its sensor array, but his inner ear and his peripheral vision are both telling him he's standing still.

Some of the solutions on offer at the workshop included stereo images to improve depth perception, audio cues in three dimensions to alert operators to what's happening behind them, and virtual-reality "telepresence" goggles that let the operator turn his head to see to the side, instead of sitting still and watching images slide past on a screen.

What's essential, said Dougherty, is to break down the cultural preconceptions in the Air Force and elsewhere about what a proper control interface looks like. What works for manned aircraft may not translate to unmanned. "I don't need a cockpit to feel good about myself," he said. "What you need is an appropriate interface, [whether] it's a dome that I'm immersed in or it's a series of flat panels or something that comes down over my eyes with gloves." Our thinking about how best to control the new unmanned technology is still catching up to the possibilities.

Decreased Productivity due to Presenteeism

Ergoweb 16 May 2012

A study involving Sweedish employees has found that presenteeism (attending work when ill) was associated with the psychosocial risk factors of work demands, work control, social climate, employee commitment to the organization, and role compatibility.  When these issues were addressed, the odds of future presenteeism were reduced for all risk factors except work demands.

Whilst the impacts of absenteeism are quite well understood, this is not the case for presenteeism.  In this study particpants were asked “How many times the past 12 months have you been at work even though you according to your health state should have stayed at home?” At the time of the first evaluation, 45.4% reported as performing presenteeism two or more days over the prior year while at the second evaluation, this changed to 44.8% - not statistically significant.

In presenting background information, the authors note that studies have found:

1. An average of $2.30 productivity loss occurs for every $1.00 spent on medical and pharmacy costs
2. Presenteeism costs an estimated $255 per employee per year among US companies
3. For some specific disorders, financial losses due to presenteeism far exceed those due to absenteeism
4. Higher levels of presenteeism are related to high stress, lack of emotional fulfillment, physical inactivity, unhealthy body mass index, and poor diet
5. Higher levels of absenteeism are associated with physical inactivity, high stress, and diabetes/high blood glucose
6. Employees who perceived their jobs to be more stressful than satisfying had greater levels of presenteeism, poor health, greater levels of depression, and riskier lifestyle behavior.

Risk Focus: Slips, trips and falls

UK P&I Club Loss Prevention Booklet

Slips, trips and falls represent nearly one in three of the large personal injury claims submitted to the Club and which aggregate to a staggering $155 m over the past ten years. They are constant too, with very little variation in numbers of claims from year to year.

It is easy to dismiss these unpleasant accidents as ‘human error’, or even ‘crew negligence’, but to examine
the detail of so many of them is to reveal other contributors to the chain of causation. Training could have been deficient or even completely missing, as there is often an assumption that people ‘can look after themselves’ and must take responsibility for their own actions. The environment, which is mostly a function of design, may well have been a contributor, if there was inadequate lighting, or the dangers were not obvious, or the particular design of the ship required people to put themselves ‘in hazard’ just to get a job done. And the procedures aboard ship may have been devised without proper consideration of the risks of carrying them out.

‘We have always done it this way!’ may be no guarantee that it will be the safest way, and may involve people in taking hazardous short cuts. But because of the huge costs of these claims, and because of the human suffering represented by each of them, the Club strongly believes that a concerted attack must be made on the incidence of slips, trip and falls. These are accidents which occur for a reason, and if we understand the reasons behind the existence of these hazards rather better, then we can put in place controls that will hopefully prevent accidents occurring, but will also mitigate their consequences.

A proactive and precautionary approach can be very useful in reducing the incidents of slips, trips and falls, in first of all identifying hazards which have the potential to hurt people. Very often accidents occur because nobody has considered that what they are doing might be hazardous. Just walking around the ship with a sharp eye and an open mind can help to identify features which might, in an unguarded moment, hurt people.

A Bow Tie has been developed highlighting that 'controls' that reduce the risk of slips trips and falls include:

* Adequate lighting
* Hazards/Obstructions identified/clearly marked
* Non-slip surfaces in place/maintained
* Appropriate footwear used
* Good housekeeping of working areas - oil/rubbish/equipment
* Access control - guardrails/wires etc
* Safety equipment in use - harness/nets etc

And mitigation to reduce the risk of a significant claim include:
* Accident reporting system
* Personal protective equipment
* Adequate first aid
* Evidence collection/retention
* Use of third party assistance

DNA Contamination blamed on human error

Channel 4 News 9 May 2012

The error occurred at what is described as the most advanced automated DNA testing system in the UK at LGC forensics labs in Teddington. A used plastic sample holder containing up to eight vials of DNA was mistakenly reloaded into the machine by a laboratory worker, instead of being put into a bin. The system had been installed in March 2011, and the contamination occurred in October.
Every DNA sample in that seven month period has been checked, and LGC said no other instance of contamination had been uncovered. The regulator is now working with the company in monitoring new procedures that have been put in place, to ensure the mistake is not repeated.

The DNA mix up was discovered by Greater Manchester Police detectives, after they had charged a 20 year old suspect in October last year with raping a woman in a park.
At that time LGC had informed the GMP that there was a strong match with DNA extracted from clothing. But detectives found that the suspect could not have been at the scene, because he was in prison 300 miles away, awaiting trial on other unrelated offences.

Greater Manchester Police were informed of the mix-up in March, and the Crown Prosecution Service dropped the case against Adam Scott from Exeter, in Devon.

There was some concern that the blunder could have implications for the convictions in the Stephen Lawrence case, which depended heavily on DNA evidence, and for which some of the tests were carried out at the same laboratory, but further tests to double check results were carried elsewhere.

Your doctor is only human, but patient safety is priority

This is Nottingham 4 May 2012

Numerous studies from around the world have shown that sometimes doctors make mistakes when prescribing, and occasionally patients are harmed as a result.
Along with colleagues from the University of Nottingham, and several other universities, we have recently completed the largest study ever of prescribing errors in general practices.

This week the General Medical Council (GMC) launched our report at a press conference in London and life has been a bit of a whirlwind since with headline news on Wednesday, and me being asked to do numerous radio interviews (including a 5:30am call from Radio 4!).

The likely reason for this level of media interest has been the uncomfortable finding that around one in 20 prescriptions issued by GPs contains an error.

It is important, however, to emphasise that we found the vast majority were safe. Also, many of the errors we found were relatively minor. The study showed the need for improvement in terms of typing clear dosage instructions on prescriptions, getting the dose and timing right, and making sure blood tests are done if these are needed.

We are now looking at ways of helping GPs.

We have published an important study in The Lancet showing how pharmacists can help GPs reduce errors.
And we are developing a "patient safety toolkit" to help general practices with patient safety.

Millions of GP prescriptions contain dangerous errors: research

The Telegraph 2 May 2012 by Rebecca Smith

Almost two million GP prescriptions contain potentially life threatening errors with mistakes in those given to one in five patients, research by the General Medical Council has found. 

Errors including wrong dosages, lack of instructions and insufficient monitoring of patients on dangerous drugs were 'common'.

Elderly and young children are twice as likely to be given a prescription with an error because the over 75s are often on several drugs and the correct dose can be difficult to calculate in youngsters because it is usually based on body weight, the study found.

Time pressures during GP consultations are thought to be to blame along with complex computer software that makes it easy to select the wrong drug or incorrect dose from drop-down menus and frequent distractions and interruptions.

Several GPs said practice nurses who are responsible for managing some long-term conditions often asked them to sign prescriptions without seeing the patient and this made them 'uneasy' and also interrupted them during clinic meaning they may make mistakes themselves.

Also repeat prescriptions were often issued without questioning if the patient still needed the medicine, or if superior ones were available and results from separate clinics were often not relayed to the GP meaning drug doses were not adjusted, it was found.

Human error and not a lack of understanding or knowledge was behind most mistakes, the study said.
Extending the average GP consultation from 13 minutes to 15 and better training in safety would help, lead author, Prof Tony Avery, of Nottingham University, said.

Pharmacists and GP receptionists can also help by carrying out medicine reviews and checking monitoring arrangements.

Errors classed as severe included, a 62-year-old woman with a documented allergy to penicillin who was prescribed flucloxacillin, a similar drug, and elderly patients prescribed blood thinner warfarin, who should have been closely monitored but who were not tested for two years.

Moderate errors included a four-year-old girl with a stomach upset who was prescribed a drug that should be used 'with caution' in children.

Minor errors found in the study included a one-year-old girl who was given two prescriptions for antibiotics in the same consultation but with different doses stipulated.

Failing to request that the patient be monitored was the most common serious error followed by prescribing a drug the patient was allergic to.

Almost all of the serious errors related to one drug, warfarin, which has been used as rat poison. It is prescribed to thin the blood in people at risk of blood clots. It must be carefully monitored because it interacts with other drugs and some foods and patients with levels too high can suffer potentially life threatening stomach bleeds.

Repetitive strain? Try repetitive rest

Morgan Hill Times 2 May 2012 by Nancy Lowe


Many computer users stay in a “ready-to-go” position at all times without giving arm, hand, shoulder and neck muscles enough opportunities to rest. There's a simple method to correct this. I call it repetitive rest, but one of my clients called it the “zen” of ergonomics, and once you try it you may agree.

During computer interactions there can be many, many moments when your hands are not actively engaged in keying or mousing. You are reading an email, composing creative thoughts in your mind or waiting for a page or application to open. These instances may last a few seconds or over a minute. Instead of hovering over the keyboard or grasping the mouse to be ready for the next click, this is a wonderful opportunity to give your body a breather by resting your hands and arms in relaxed, neutral positions.

Air France Flight 447: 'Damn it, we’re going to crash’

The Telegraph 28 April by Nick Ross

With the report into the tragedy of Air France 447 due next month, Airbus’s 'brilliant’ aircraft design may have contributed to one of the world’s worst aviation disasters and the deaths of all 228 onboard.

In the early hours of June 1 2009, Air France Flight 447 from Rio de Janeiro to Paris went missing, along with 216 passengers and 12 crew. The Airbus A330-200 disappeared mid-ocean, beyond radar coverage and in darkness. It took a shocked and bewildered Air France six hours to concede its loss and for several agonising days there was no trace.

The official report by French accident investigators is due in a month and seems likely to echo provisional verdicts suggesting human error. There is no doubt that at least one of AF447’s pilots made a fatal and sustained mistake, and the airline must bear responsibility for the actions of its crew.

But there is another, worrying implication that the errors committed by the pilot doing the flying were not corrected by his more experienced colleagues because they did not know he was behaving in a manner bound to induce a stall. And the reason for that fatal lack of awareness lies partly in the design of the control stick – the “side stick” – used in all Airbus cockpits.
 

The plane’s pitot (pronounced pea-toe) tubes – small, forward-facing ducts that use airflow to measure airspeed had apparently frozen over, blanking airspeed indicators and causing the autopilot to disengage. From then on the crew failed to maintain sufficient speed, resulting in a stall which, over almost four minutes, sent 228 people plummeting to their deaths.

But why? Normally an A330 can fly itself, overriding unsafe commands. Even if systems fail there is standard procedure to fall back on: if you set engine thrust to 85 per cent and pitch the nose five degrees above the horizontal, the aircraft will more or less fly level. How was it that three pilots trained by a safe and prestigious airline could so disastrously lose control? Either there was something wrong with the plane, or with the crew. Airbus and Air France, both with much to lose, were soon pointing accusing fingers at each other.

In July last year the French air crash investigation organisation, the Bureau d’Enquêtes et d’Analyses (BEA), published its third interim report. For Air France the conclusion was crushing: the crew had ignored repeated stall alerts and kept trying to climb, instead of levelling off or descending to pick up speed. The A330 had become so slow that it simply ceased to fly. Its reputation on the line, Air France came as close as it dared to repudiating the finding. The pilots, said the airline, had “showed unfailing professional attitude, remaining committed to their task to the very end”.

But the airline’s case seemed thin. All indications suggested the aircraft had functioned just as it was designed. The black box recordings showed that the plane was responsive to the point of impact. The case against the pilots looked even worse when a transcript of the voice recorder was leaked. It confirmed that one of the pilots had pulled the stick back and kept it there for almost the entirety of the emergency. With its nose pointed too far upwards, it was little wonder that the Airbus had eventually lost momentum and stalled. But this analysis begs the question: even if one pilot got things badly wrong, why did his two colleagues fail to spot the problem? The transcript of increasingly panicky conversations in the cockpit suggests they did, but too late.

UK firm's 1,300 staff accidentally given marching orders

Reuters 20 April 2012


Workers at investment firm Aviva Investors got a shock on Friday when the company accidentally sent an email with leaving instructions intended for one departing employee to the entire worldwide staff of 1,300 people.
The firm's human resources department realized its mistake and recalled the offending message 25 minutes later and soon afterwards sent out another email apologizing to staff for the error, company spokesman Paul Lockstone said.

"An email which was intended for a member of staff who was leaving today was accidentally sent to all Aviva Investors staff worldwide," Lockstone said.

"People were pretty quickly aware of the fact that this was a mistake ... I don't believe any of our staff would have seen it really as anything other than the mistake that it was."

The email was a standard message sent to people leaving the company, covering things such as handing back company equipment and confidentiality rules, and did not tell recipients they were fired, Lockstone said.