Article in the MacArthur Chronicle by Ben Pike 22 September 2009
A bank's cash machine dispensed $50 notes instead of $20 notes because of an error when loading the machine. The bank estimates about $20,000 was taken over a 26 hour period.
A bank spokesman said "This is an extremely rare occurrence and what is simply a case of human error. It’s unfortunate that these things happen ... we’re not perfect. We will be contacting people who used the ATM during that time to discuss recovery."
The bank is confident they can identify everyone who used the machine through their ATM cards and CCTV footage.
Their solution to thus is that "Staff will again be instructed on how to load the canisters correctly."
Monday, September 28, 2009
Commonwealth Bank ATM in Queen St gave free cash to lucky customers
Posted by Human factors in risk management at 2:55 PM
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