Monday, April 07, 2008

Video refs embrace technology but some caution is needed

Article in the Marlborough Express website on 3 April 2008.

It talks about the role of the video referee in sports such as Rugby and tennis. The concern is that they are becoming too involved and this may not be in the interests of the game because it slows it down and can undermine the referees on the ground. The article concludes "We have to accept that sometimes it is better for the game to include some human error, rather than letting technology run rampant."

I can see parallels here with industry. If we going to have people involved in our processes we need to let them get on with their job. We have to accept there will be errors, but also recognise the ability of people to detect problems, adapt to situations and improvise solutions is highly beneficial. We can't have one without the other.

Andy Brazier

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