Continuing my theme of problems caused by technology. Talking to some people recently. They have to communicate with an offshore platform. There was a problem with the 'land-line' phone system. Following previous problems, they had been provided with a satellite phone. Unfortunately they had never used it before, and were not sure how to use it. Also, they did not know what number to call to contact the platform.
People seem to assume new technology creates automatic improvement. This is clearly not the case.