Interesting article in the current The Ergonomist (April 2006) number 430.
Talks about poor usability of Lotus Notes. Software tends to be bought because of its great power, but users use very little of this, and the bits they do use (email and diary) are the most difficult.
Article claims most of the problems would be relatively easy to fix, but usability never features highly on the lists of developers or procurement staff.
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